Nevada DMV vs. Penndot...

I used to work for Penndot (PA DMV) a few years back as a CSR. And you know what? Now I know why people get so pissed at Penndot. Penndot is overly cumbersome, whereas it seems Nevada's DMV is a smooth running machine. When I sent a request for a copy of the Nevada driver handbook, I got the following prompt, courteous response:

"Good morning,

Yes, we do. Please provide us your address and we can mail the driver handbook to you.
If I can be of further assistance, please do not hesitate to e-mail me back.

Sincerely,
Jackie Wright
DMV Technician II
Central Services Division

For more information or to obtain DMV forms, please visit our website at www.dmvnv.com or, you may contact a DMV representative by calling:

775-684-4368 for the Carson City / Washoe county area,
702-486-4368 for the Clark county area or
877-368-7828 for all other areas.

Our Phone Service hours are from 8:00 a.m. to 5:00 p.m. Monday - Friday.

Nevada Department of Motor Vehicles
Central Services Division
555 Wright Way
Carson City, NV 89711
Fax: 775-684-4992"

Eat your heart out Penndot.